Event Technician, Audio Visual - Boca Raton Marriott
Company: Encore
Location: Boca Raton
Posted on: September 13, 2023
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Job Description:
Position Overview
A Technician is responsible for the set up and operation of basic /
small-scale audiovisual systems in a hospitality environment while
ensuring complete customer satisfaction. This position reports to
an Operations Manager, Operations Director or Director, Event
Technology.
Key Job Responsibilities
Equipment Operation
---Ensures a flawlessly executed event through accurate and timely
setup, operation, and breakdown of basic audiovisual equipment as
listed in the technical qualifications section.
Customer Service
---Strives to exceed the expectations and needs of internal and
external customers.
---Maintains a positive relationship with all clients through
effective communication.
---Meets with guests on site to ensure that their needs are met and
the equipment setup is working properly.
---Monitors events and checks in on customers throughout the
day.
---Understands and fosters the hotel/client relationship.
Technical Ability
---Understands the technical aspects of the job and demonstrates
basic operational ability to troubleshoot and problem solve with
equipment and software issues.
---Handles equipment challenges and changes in a timely and
professional manner.
Systems Knowledge
---Understands company processes, follows procedures and completes
systems entry and paperwork accurately.
---Uses the equipment sheets to determine the equipment scheduled
for set up and for strike. Interacts with other staff and outside
vendors for equipment.
---Increases revenue by utilizing floor up-selling techniques.
---Works with clients to finalize invoices.
---Completes order entries in Navigator, as needed.
Job Qualifications
---High School Diploma required. Associate's degree is
preferred.
---Achieve Technical Level 3 Certification per Encore Technical
Skillset Matrix within 180 days (Technical Skill Set Matrix or
@Encore/HR/Global Learning).
---1 year of customer service or hospitality experience is
preferred.
---1 year of audio visual experience or equivalent in educational
environment is preferred.
---A valid driver's license is required for team members that may
operate Company vehicles.
---Additional DOT requirement may need to be met if applicable.
Competencies
---Ownership
---Hospitality
--- Professionalism
--- Responsiveness
---Safety Conscious
---Action Oriented
---Tech Savvy
Work Environment
Hotel
Work is performed in a hotel/convention center environment with
moderate exposure to outdoor temperatures and to dirt, sand and/or
dust. The working conditions will vary between moderately quiet to
noisy volumes. Team members will use high-end audio visual
equipment and electrical components, and will be exposed to heights
via lifts and ladders. Team members may be asked to work in
multiple hotel locations. Working times will include irregular
hours and on-call status including days, evenings, weekends and
holidays. Team members must adhere to appearance guidelines as
defined by Encore based on an individual hotel or a representation
of hotels in that city or area.
Warehouse
Work is performed at event venues as well as in a warehouse
environment. Team members must adhere to appearance guidelines as
defined by Encore based in a warehouse environment and when
traveling, on an individual venue or a representation of venues in
that city or area. When in the Warehouse, work will be completed in
an environment with exposure to outdoor temperatures and to dirt,
sand and/or dust. The working conditions will vary between
moderately quiet to noisy volumes. Team members may use high-end
audio visual equipment and electrical components. Working times may
include irregular hours and on-call status including days,
evenings, weekends and holidays.
Equal Opportunity Employer/Protected Veterans/Individuals with
Disabilities
The contractor will not discharge or in any other manner
discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their own pay or the pay of
another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as
a part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: Encore, Boca Raton , Event Technician, Audio Visual - Boca Raton Marriott, Engineering , Boca Raton, Florida
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