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Lead Infrastructure Engineer

Company: Truist Financial Corporation
Location: Boca Raton
Posted on: November 18, 2022

Job Description:

The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one.If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to (accommodation requests only; other inquiries won't receive a response).Regular or Temporary:RegularLanguage Fluency: English (Required)Work Shift:1st shift (United States of America)Please review the following job description:Resolves complex technical issues for Truist's Network applications.This is a hybrid position that's remote with some days onsiteEssential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. The ideal candidate will have the ability to wear multiple hats maintaining and supporting a vast array of technologies that support ever-changing business objectives.

  • Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for complex issues. In this capacity, performs programming and debugging activities.
  • Responds to issues in a timely manner by receiving and investigating incidents or service tickets.
  • Analyzes and observes trends with technical issues and develops recommendations for long- term improvements.
  • Documents all relevant end-user interactions and steps taken to resolve incidents.
  • Has frequent contact with end-users.
  • Communicates status of issue resolution to internal customers.
  • May engage and manage outside vendors.
  • Applies in-depth knowledge of infrastructure & application support and an understanding of best practices.
  • Typically leads moderately complex projects and participates in larger, more complex initiatives.
  • Solves complex technical and operational problems.
  • Acts as a resource for teammates with less experience.
  • May have people management responsibilities for a small team.
  • Provide Level 3 support + mentor Level 1 and Level 2 support technicians
  • Administer all IT systems in the target business environment
  • Other duties as assignedRequired Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • Associate's degree or equivalent and five years of experience in infrastructure administration or application support or an equivalent combination of education and work experience.
    • In- depth knowledge in information systems and ability to identify, apply, and implement best practices.
    • Understanding of key business processes and competitive strategies related to the IT function.
    • Ability to plan and manage projects.
    • Ability to solve complex problems by applying best practices.
    • Ability to provide direction and mentor less experienced teammates.
    • Ability to interpret and convey complex, difficult, or sensitive information.Preferred Qualifications:
      • Ability to adhere to defined change control processes.
      • Ability to track work items in standard IT management tools
      • Experience configuring and administering virtualized environments at the hypervisor level
      • Experience configuring and administering Windows servers
      • Experience administering O365 & Active Directory
      • Experience imaging user workstations & deploying new software packages remotely
      • Experience configuring firewalls; hardening networks, servers and workstations
        • Bachelor's degree or equivalent and six years of experience or an equivalent combination of education and work experience.
        • Banking, lending or financial services experience.
        • PowerShell scripting experience
        • Experience configuring and administering Linux servers
        • IT Certifications applicable for systems administrationTruist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

Keywords: Truist Financial Corporation, Boca Raton , Lead Infrastructure Engineer, Engineering , Boca Raton, Florida

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