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IT Desktop Engineer

Company: ADT Security
Location: Boca Raton
Posted on: June 23, 2022

Job Description:

Company Overview:At ADT, we've been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, or follow us on Twitter, LinkedIn, Facebook and Instagram.Position Title: IT Desktop EngineerAs a Desktop Engineer, you will provide technical leadership in the design and implementation of desktop solutions and related technologies.The position requires the ability to be a strategic thinker and execute successfully.The right candidate is someone that can help us modernize our workstation management capabilities by implementing zero-touch deployments and better workstation compliance reporting.Roles and Responsibilities:Design, build and maintain the workstation infrastructure for the enterprisePackaging and deploying of commercial and internal software to workstations across the enterpriseUsing industry standard tools (SCCM, MEMCM, Intune, Patch My PC, Qualys, Avanti, Chef Automate, Absolute, Workspace One, Etc.) to patch and update workstations to eliminate vulnerabilities across the enterpriseMaintain compliance of workstation fleet by using Industry standard tools, (SCCM, MEMCM, Intune, Patch My PC, Qualys, Avanti, Chef Automate, Absolute, Workspace One, Etc.)Monthly patching of entire workstation fleet for OS (Windows MacOS) and 3rd party appsMaintaining and updating Group Policy Objects to ensure consistent standards across the workstation fleetCreate and maintain standard desktop configurations (Windows and MacOS) and helping to roll out zero-touch provisioningImplement, administer, and maintain Microsoft SCCM MEMCM, and associated systemsAssist in Architecting and driving the long-term strategy for desktop hardware and softwareUse scripting (such as PowerShell) to allow the management of large numbers of systems quickly and effectivelyKeep ahead of emerging trends, understand business area opportunities and challenges, process or system impacts to all related business or systems areas when implementing recommended solutions to achieve business objectives.Provide mentorship to other members of the team, and other teams across the organizationPerforms other duties as assigned Compensation: The pay range for this role is $80,800-$110,000 anually and is based on experience and qualifications.Benefits:Medical, Dental and vision insurancePaid Time Off401(k) plan with company matching contributionSupplemental Voluntary BenefitsTuition ReimbursementEmployee Referral ProgramEmployee Discount ProgramQualifications5+ years of experience developing zero touch OS migration solutions using industry standard tools (Autopilot, Intune, Workspace One, Chef Automate, etc.)5+ years of experience building MSI installations to address first time installs and upgrades from scratchExperience with deployment methodologies such as SCCM, Adaptiva, Workspace One, Chef Automate, Etc.In depth knowledge of login scripts, scheduled tasks, group policies, etc.Advanced experience with Windows 10 and Windows 11Experience with imaging and deploying Windows 10/11 using OSD and Autopilot Intune, or other zero-touch technologiesAdvanced knowledge of the Windows registry, file and folder security, local/domain user security, and operating system troubleshootingIn depth knowledge of Group Policy and how GPO's applyKnowledge of Citrix and VDI technologiesKnowledge of WinPe, PXE, WAIK, MDOP, ADMT and other tools from MicrosoftUnderstanding of Active Directory, DHCP, DNS, etc.Strong practical Windows systems administration skillsExcellent communications and interpersonal skillsKnowledge of MacOS and how to integrate into a dominantly Windows environment Education:B.S./B.A./M.S. degree or equivalent technical training or experience Experience:10+ years' experience managing workstation fleet in a large organization (20K+ workstations)Microsoft Certifications (Desktop OS, SCCM, MEMCM, Intune, etc) Core Competencies:Desktop ArchitectureDrive for ResultsEthics & ValuesTechnical LearningExcellent oral and written communication skills are requiredUnderstanding of network protocols/services and network infrastructureAbility to self-educate on technical subjects, such as programming languages, software packages and service processesGood time management skillsStrong customer service skills including follow through and follow upStrong technical troubleshooting and analytical skillsKnowledge of desktop and application virtualization ADT LLC is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued. Our goal is to serve our customers and help save lives. We can achieve this goal when we have the best talent working in an environment where employees feel included and recognized. Visit us online at to learn more.

Keywords: ADT Security, Boca Raton , IT Desktop Engineer, Engineering , Boca Raton, Florida

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