Customer Service Specialist (Florida)
Company: Topline Insurance
Location: Miami
Posted on: March 12, 2026
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Job Description:
Customer Service Specialist Summary: Are you a Florida insurance
professional who excels in a virtual environment? We are looking
for a high-performing, 100% remote Customer Service Representative
who doesn't need a physical office to deliver five-star service. If
you have the technical expertise to navigate the Florida market and
self-discipline to thrive independently while staying connected to
a team, this is the role for you. What You'll Do: This position is
fully remote, offering you the flexibility to work from your home
office while supporting our Florida-based clientele. You will be
the primary point of contact for inbound and outbound calls,
serving as a trusted advisor for our policyholders. Key Areas of
Responsibility: - Virtual Client Support: Manage a high volume of
calls and emails regarding Homeowners, Flood, and Auto policies
with professional clarity. - Quality Standards: Consistently
delivers thorough, accurate, and error-free work, ensuring every
client interaction and policy update meets our agency's rigorous
standards. - Policy Education: Conduct thorough, accurate
conversations to help clients understand their coverage limits and
the nuances of the Florida insurance landscape. - Accountability:
Maintain high productivity and responsiveness in a remote setting,
ensuring all client files and agency management systems are updated
in real-time. - Team Collaboration: Stay engaged with the agency
through digital communication tools, contributing to a culture of
reliability and mutual support. Professional Credentials Needed to
be Successful in This Role: - Licensing: Must hold an active
Florida 20-44 (Personal Lines) or 220 (General Lines) Insurance
license. - Experience: Minimum of 2 years of experience in a
multi-carrier independent agency in Florida. - Remote Readiness:
You must have a dedicated, quiet home office space with high-speed
internet. You are tech-savvy and comfortable using VOIP phone
systems and cloud-based agency management software.
PIfe2465d55a4c-38003-39796505
Keywords: Topline Insurance, Boca Raton , Customer Service Specialist (Florida), Customer Service & Call Center , Miami, Florida
