Business Support Call Center Team Lead, BHMG North Admin, FT, 8:30A-5P

Company: Baptist Health South Florida
Location: Boca Raton
Posted on: November 23, 2022

Job Description:

Baptist Health has a commitment to strengthening the compassionate care we provide. With the addition of Boca Raton Regional Hospital, Baptist Health is able to provide the Palm Beach community expanded access to healthcare services.Boca Raton Regional Hospital is an advanced tertiary medical center with 400 beds and is a recognized leader in Cardiovascular Care, Oncology, Women's Health, Orthopedics, Emergency Medicine and the Neurosciences, all of which offer state-of-the-art diagnostic and imaging capabilities. The Hospital is now a part of Baptist Health South Florida is the region's largest not-for-profit healthcare organization with more than 23,000 employees working across 11 hospital campuses and more than 100 outpatient facilities throughout Miami-Dade, Monroe, Broward, and Palm Beach counties. In 2016 we welcomed the newest weapon in the fight against cancer, the world-class Miami Cancer Institute and proton therapy center.Baptist Health South Florida is once again one of the 2019 Fortune 100 Best Companies to Work For! This is the 19th time Baptist Health has been recognized on the list. We have also been recognized for being among the best healthcare providers in the nation by U.S. News & World Reports in its Best Hospitals report and have been honored as one of PEOPLE's Companies That Care by PEOPLE magazine and Great Place to Work.Everything we do at Baptist Health, we do to the best of our ability. That includes supporting our team with extensive training programs, millions of dollars in tuition assistance, comprehensive benefits and more. Working within our award-winning culture means getting the respect and support you need to do your best work ever. Find out why this is the best place to be your best!Description Demonstrates exemplary teamwork, customer service, and meets the needs of internal and external customers. Serves as a resource to the department and possesses the ability to independently resolve customer conflicts in absence of Supervisor/Manager. Coordinates day to day of a high volume contact center operations to ensure that the department is productive and each member is meeting productivity goals. Serves as a preceptor for new hires. Demonstrates positive interpersonal skills in dealing with internal clients Miami Cancer Institute, Baptist Health Medical Group Primary and Specialty Care and Imaging Leaders, future product lines and employees. Services a primary filter for the department to address all concerns in order to minimize disruptions to their workflow. Serves as a back-up when a member of the department is out and assistance is needed with their workload. Overall knowledge of BHSF revenue cycle from a consumer access perspective.Estimated pay range for this position is %2417.52 - %2422.78 / hour depending on experience.Qualifications Degrees: High School,Cert,GED,Trn,Exper Additional Qualifications: Associates Degree preferred or equivalent work experience ideally in a hospitality or healthcare setting. Must have one year experience as a Consumer Access Contact Center Representative or have extensive experience in the healthcare environment. Excellent interpersonal communication skills (verbal and written) and excellent customer service skills required. Knowledge of healthcare regulatory guidelines to include but not limited to HIPAA privacy and security rules and AHCA. Knowledge of insurance contracts and verification, knowledge of outpatient scheduling, collections, and authorizations process. Ability to multi task in a fast paced/high volume environment. Ability to lead, implement, and sustain change effectively while helping maintain high levels of employee engagement. Bilingual (English/Spanish) preferred. Minimum Required Experience: Job: Non-Clinical and Administrative Customer ServicePrimary Location: Boca RatonOrganization: BocaCare, Inc.Schedule: Full-timeJob Posting: Sep 29, 2022, 9:58:51 AMUnposting Date: Ongoing

Keywords: Baptist Health South Florida, Boca Raton , Business Support Call Center Team Lead, BHMG North Admin, FT, 8:30A-5P, Administration, Clerical , Boca Raton, Florida