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Medical Administrative Professional

Company: Helping Moon Counseling, P.A
Location: Boca Raton
Posted on: May 14, 2022

Job Description:

Job DescriptionWe're looking for a professional, friendly administrative assistant. Your primary job will be to serve as the first point of contact with all clients, providing excellent customer service. Additional administrative duties include increasing productivity by creating and following office protocols. The job responsibilities vary widely. They may include answering calls, scheduling clients, insurance verification, sending and receiving documents to and from various clients and insurance. Data entry and upkeep in databases will be included. Being a multi-tasker is a MUST! Assisting in marketing our brand online. Job seekers should have superb organizational skills and love talking to people. Ready to join the team? Send in your application today! This position is currently FULLY virtual but requires a local candidate.Compensation:$15 - $16 hourlyResponsibilities:

  • Facilitate communication between our customers and team to ensure customer satisfaction
  • Increase productivity by creating record-keeping procedures for customer data filing systems
  • Utilize the website, social media, and printed materials to raise our visibility in the community
    • Be the "right hand" of the owners in ALL office-related needs, managing a team of 20 therapists
    • Be available to work 9 am to 6 pm Monday to Friday
    • Answer phones, schedule and reschedule clients
    • Manage email inboxes and respond to contact form inquiries
    • Cover insurance-related administrative work: verify insurance benefits, follow up on insurance claim problems, post explanation of benefits data into your system
    • Draft letters when a client has given you permission to contact their primary care physician about the treatment
    • Contact clients about balances due
    • Create posts and ads on social media (possible blogging) daily
    • Contact insurance companies for insurance verification and claim aging
    • Other administrative tasks
    • Send confirmation on the initial appointment to therapist/owner/client
    • Send client evaluation forms weekly
    • Create excels with client information
    • Log all activities of the day
    • Act as a point of contact for complaints or questions from customers and respond in a timely manner
    • Plan office events and schedule arrangements for travel if necessary
    • Work to create marketing opportunities and plan events for our customer base in the community to improve company reputation and visibility
    • Help build online marketing, brochures, email campaigns, etc. that highlight our servicesQualifications:
      • Shows great interpersonal skills and excellent written communication
      • Prior experience in office management or our industry is a plus
      • High school diploma or GED required
      • Shows ability to quickly finish very detailed work
        • Multi-tasking abilities
        • Insurance claims experience
        • Insurance verification experience
        • Technologically savvy; basic knowledge of Microsoft Office Word and Excel programs and filing systems with the ability to learn new programs quickly and troubleshoot common issues
        • Prior experience in office management or our industry is a plus
        • Proven track record of completing projects on time in an orderly manner
        • Shows great interpersonal skills and excellent written communication
        • Experience working in the medical industry or mental health field (REQUIRED)
        • Billing experience (REQUIRED)
        • Spanish speaking a plus
        • Comfortable working from home and ability to work independently to complete all required workAbout CompanyHelping Moon Counseling is a family-owned business. After a few years of having a solo practice, I realized we would be able to help more people if we grew the business. Together, my husband and I decided we were going to expand the business. We hand-picked every therapist, and we feel that we have an incredible team working with us. Mental health is such an important aspect of life, and we wanted to create a center where everyone can find the right therapist for them. We practice as a team, much like a family, where we are here to help one another to make sure that YOU – our client – gets the BEST care possible. We have a team of licensed therapists and student interns because we want to make sure every person can have accessibility to the best mental health care. We have specialists for almost all areas of mental health, as well. We are looking forward to being part of your journey for change or healing. You are never alone when you are a part of our extended family.

Keywords: Helping Moon Counseling, P.A, Boca Raton , Medical Administrative Professional, Administration, Clerical , Boca Raton, Florida

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