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Front Desk Receptionist

Company: The Polo Club of Boca Raton
Location: Boca Raton
Posted on: May 2, 2021

Job Description:

Overview: As the initial point of contact at the clubs front administration desk, this position is responsible for providing a positive first impression by displaying professionalism, friendliness and outstanding service to club members and their guests. Greets members and guests upon arrival and helps them with a variety of services including guest card requests, photocopying, faxing, providing club information and assisting with tickets for Social and Cultural Arts events. Sorts and distributes mail daily. Signs for all incoming UPS, Fed-Ex and DHL packages and notifies the recipient. Fields all incoming phone calls and directs the caller to appropriate department/person. Responsibilities: Opens the Club Administrative office area daily.Answers all incoming phone calls and directs caller to appropriate department/person. Provides phone numbers of members to other members. Also provides telephone numbers of property service suppliers (Comcast, FPL, etc.) as well as any other general club information requested.Greets all members and guests immediately as they enter reception area and assists with all requests, including photocopying, faxing, and looking up directions. Sorts and distributes mail daily. Signs for all incoming packages.Distributes incoming faxes to appropriate staff members.Operates the information board which displays daily meeting schedules.Takes guest pass requests and issues passes. Signs up members and guests for all club Cultural and Social events. Keeps an excel spreadsheet tally for some events. Maintains Tickets for Sale listing year-round for members to sell or buy tickets to events/shows. Assists with Social events at the Club, checking in members as they arrive.Assists the Social Events Manager with ad hoc duties.Keeps a tally of all member charges for services (photocopying, faxing, replacing guest/ member photo I.D. cards) and submits these monthly to Accounting for charging purposes.Produces and sends out the Polo Daily fact sheet to employees daily.Oversees the Lost and Found area.Maintains the administration area organized, clean and presentable, fills candy bowls, arranges magazines in the sitting area, turns on TV screens/ music etc.Assists the General Manager with all administrative requests including locating other employees and passing messages. Communicates with members, co-workers, management, and the general public in a courteous and professional manner.Conforms with and abides by all regulations, policies, work procedures and instructions.Exhibits and maintains a professional demeanor to reflect a positive image of The Polo Club.Performs other duties as assigned by the Member Services Coordinatorand/or Director of Sales and Marketing. Qualifications: Requires excellent phone etiquette.Must have exceptional customer service, organizational and interpersonal skills.Ability to handle difficult situations and members courteously.Requires diplomacy and patience and excellent customer service skills.Ability to communicate well verbally and in writing.Ability to understand and carry out verbal and written instructions.Ability to interact professionally and maintain effective working relationships with management, co-workers and members.Must be able to multi-task and work in a fast paced environment.Associate degree or equivalent from two-year College or technical school; plus one year related experience and/or training; or equivalent combination of education and experience. Must be available to work weekday/weekend/holiday shifts.

Keywords: The Polo Club of Boca Raton, Boca Raton , Front Desk Receptionist, Administration, Clerical , Boca Raton, Florida

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