Help Desk Technician
Company: Tech Army
Location: Boca Raton
Posted on: May 6, 2024
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Job Description:
Job Description:Responsible for Tier I software and hardware
support. Diagnoses and resolves problems using documentedprocedures
and checklists in the performance of most responsibilities. Enters
call data into a tracking system.Escalates problems to higher level
technical support professionals when necessary. Assists in the
resolution ofapplication, hardware and software
problemsEducation:Associate's or Bachelor's Degree, or technical
institute degree/certificate in Computer Science,
InformationSystems, or other related field. Or equivalent work
experienceExperience:0 to 1 year of IT work experience in computer
systems or support with demonstrated working knowledge of
basichardware and software products and problem
solving/troubleshooting skills.Complexity:Learner/entry level role.
Provides Tier 1 support of low to medium complexity. Functions,
somewhatindependently, under general direction of more senior
customer service representatives, supervisors ormanagers. Generally
follows documented procedures and checklists
Keywords: Tech Army, Boca Raton , Help Desk Technician, Professions , Boca Raton, Florida
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