Customer Service Representative - Urgently Hiring!
Company: Ascendo Resources
Location: Boca Raton
Posted on: April 28, 2024
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Job Description:
Salary: $15 - 18 per hour + Ascendo BenefitsReference: FTL
A&F/MAscendo Resources is looking to fill a role for Customer
Service Representatives!Responsibilities:Communicate with customers
via inbound/outbound methods including but not limited to: Emails,
Calls, Live ChatMulti-tasking using multifunctional software
tools.Assist customers with placing orders, refunds, returns and
other order functions on the E-Commerce sitesEffective listening
and empathy skills to work with diverse customers with a wide range
of challenges to achieve first resolution.Effective discovery and
proactive skills to uncover hidden customer needs.Self-driven with
active ability to identify actions necessary to complete tasks and
achieve results.Experienced in a high-volume trouble ticketing
function environment.Experienced in a call center environment with
departmental measurable KPIs such as but not limited to: Adherence,
ACW, Resolution time, etc.QUALIFICATIONS (Experience, education,
certifications, general knowledge, skills, and abilities)High
School diploma. Equivalent combination of education, training and
experience will be considered.Minimum of 2 years of customer
service and/or call center experience.DIVERSITY AND EQUAL
OPPORTUNITYAscendo is a certified minority-owned staffing firm, we
welcome and celebrate diversity.Ascendo is an Equal Opportunity
Employer and does not discriminate on the basis of race, color,
religion, sex (including pregnancy and gender identity), national
origin, political affiliation, sexual orientation, marital status,
disability, genetic information, age, retaliation, parental status,
military service or any non-merit factor.Ascendo is a certified
minority owned staffing firm, and we welcome and celebrate
diversity.Ascendo is an Equal Opportunity Employer and does not
discriminate on the basis of race, color, religion, sex (including
pregnancy and gender identity), national origin, political
affiliation, sexual orientation, marital status, disability,
genetic information, age, parental status, military service or any
other characteristic protected by federal, state or local
law.FtLauderdaleAFTEMPby Jobble
Keywords: Ascendo Resources, Boca Raton , Customer Service Representative - Urgently Hiring!, Sales , Boca Raton, Florida
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